Our commitment to privacy
Who will hold your information?
Your information will be held by On Site Wellbeing Company Limited (“OSWC” or “We”). We are registered in England and Wales under the company number 4709752 and VAT number 882 7491 79. Our registered office address is St George’s Works, 51 Colegate, Norwich, NR3 1DD.
We use secure third party systems to store and manage customer data including Zoho One and Bookingbug both of which are ISO 27001 certified.
Payments we take online are processed by Stripe or PayPal. All payment information is taken through these payment processors and we are not exposed to and do not store any of your financial information. If you make a payment over the phone, we will ask for your credit or debit card details for the purpose of processing the immediate transaction only. We do not store any of your financial details.
What information we ask for and why
OSWC will ask you for personal information so that we may provide you with the services requested or information about our services.
The information we collect may include your name, company name, address, telephone number and email address. We do not sell or share your personal information for marketing purposes. The only time we share your information with third parties is where it is necessary to fulfil your booking. For example, we will give your details to the practitioner visiting your company or giving your treatment.
Personal information may be used in a number of ways, for example:
- To provide you with a quote
- To follow up on a quote we provided you with
- To contact you about a booking
- To bill you for our services
- To collect feedback after a booking
- To send booking confirmations and reminders
- To keep you informed about our services, offers or other information we believe to be of legitimate interest to you
We may contact you by email or telephone. You can opt out of receiving communications from OSWC unless it is essential communication to fulfil your booking request. If you no longer want to receive marketing, offers or information-related emails from us, you can click on the unsubscribe button at the bottom of our marketing emails or by emailing us at any time at email@example.com using ‘Opt Out’ in the subject line.
Treatment consent forms
Individuals receiving a treatment are required to sign a consent form. Your name and signature will be collected but no medical information is recorded. Practitioners provide services for OSWC on a freelance basis and it is the individual practitioner’s responsibility to collect and store consent forms.
Where any health issues, medical conditions or considerations which may affect your treatment are disclosed to the practitioner all information shared will be kept strictly confidential and shall only be used for the purpose for which you provide it.
Occasionally, OSWC, practitioners or event organisers may take pictures of our practitioners or our customers. This is generally for promotional purposes and for use on our website. We will ask for consent at the time the photograph is taken and it will be separate from our usual terms and conditions. Consent for a client or customer to have their picture taken is not a precondition of signing up to our services.
Safety, Legal Purposes and Law Enforcement.
We use and disclose Data as we believe necessary: (i) under applicable law, or payment method rules; (ii) to enforce our terms and conditions; (iii) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (iv) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities.
Unfortunately, no data transmission or storage submission can be guaranteed to be 100% secure. OSWC uses reasonable measures to protect your data against loss misuse, unauthorised access, disclosure and alteration. Security measures OSWC take include firewalls, virus protection, physical access controls to computers and securely locked filing cabinets to paper files.
If you have reason to believe that the data we have for you or your interaction with us is not secure, please contact us immediately at firstname.lastname@example.org. We are not responsible for protecting any personal data we share with a third party based on an account connection that you have authorised.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information or would like to exercise the right to rectify, restrict, oppose, erase or port data, please email us at email@example.com.
OSWC puts small files (known as cookies) onto your computer to collect information about how you browse the site. Cookies are used to measure how you use the website so it can be updated and improved based on your needs. This is non-identifying and aggregate information to produce statistics about sales, traffic and customers that assist with our website design and marketing.
You will see a message on our site before we store a cookie on your computer. You may have options available to manage your cookies preferences. Your browser or internet device may allow you to delete, disable or block certain cookies and other tracking technologies.
Our services are not directed to children under the age of 16. A child can, however, receive a treatment from one of our practitioners if we have written consent and a parent/guardian present during the treatment. We do not collect personal data from children.
Report a concern or complain
You can report a concern about our information rights practices by following this link for more information or to start a live chat with the ICO https://ico.org.uk/concerns/ . Alternatively, You can call the ICO helpline on 0303 123 1113.
27th August 2019