24/7 mental health support for every employee


The Thrive mental wellbeing app is an NHS approved, evidence-based solution for the prevention, screening and self-management of depression and anxiety. Thrive isn’t just for the 1 in 4 with a mental health condition. It’s for the 4 in 4 that want to build resilience and improve their wellbeing. The goal is to empower everyone to take charge of their mental wellbeing and live happier, more fulfilling lives.
Thrive reduces sickness absences. It also helps employees return to work sooner, detects conditions before they become severe and improves recovery rates. The Thrive mental wellbeing app is fully customisable. It can be used as a stand-alone solution and becomes an even more powerful tool when used in conjunction with a full wellbeing programme.

mental wellbeing app
mental wellbeing app

How it Works

Created by a Consultant Psychiatrist and a Consultant Clinical Psychologist, the mental wellbeing app uses validated clinical scales to screen users. It then prompts users to seek help when necessary.
All participants of the app received Personalised goals to reduce risk factors. The app also suggests daily activities to improve resilience, stress busting techniques, fun distraction games and much more.
Users will be given a personalised wellbeing plan. This is made up of varied support, signposting, relevant information and appropriate techniques to self manage any conditions.
Thrive uses PHQ9 and GAD7 – two validated questionnaires used in the NHS and other clinical settings. These are presented regularly to detect depression and anxiety.

In App Coaching

An optional extra with the Thrive mental wellbeing app is our in app coaching service. In fact, employees have the option to receive additional support where they can chat in the app to a psychologist at the touch of a button. This is all part of a personalised care pathway.
All of the coaches are supervised by consultant level clinicians. They are trained in risk assessment and safeguarding following a proactive route for those screening positive. They follow a robust clinical governance process and, when necessary, will guide and encourage users to seek support. The live text chat function is available 8am – 8pm Monday to Friday.

mental wellbeing app
coaching and counselling

One-to-One Counselling

A further support option is remote or face-to-face therapy sessions with a HCPC or BACP registered therapist. This can be requested via the app. Or, the app may automatically recommend accessing the counselling service if it detects there is a problem that requires further help such as prolonged stress anxiety or depression.

There are no maximum number of sessions allowed per person. Furthermore, the service is available 8am- 8pm on weekdays.

The Therapy Service is not an emergency service. However, in appropriate cases our counsellors may refer on to emergency or mainstream medical services.

Security and Privacy

All user data is stored securely and encrypted to ensure:

  • Compliant with data protection regulations including GDPR
  • No personal data stored on devices
  • ICO registered
  • Compliant with ISO 27001:2013
  • Compliant with the NHS IG Toolkit
  • All data is encrypted at rest on UK servers

Data Reporting

Thrive collects anonymous user data that records specific stressors, mood history, and situations. If you have over 50 employees using the app you will receive a report on a quarterly basis showing what the top 5 common stressors are and the average time spent in the app. Other data includes:

  • Negative mood vs last quarter
  • Anxiety screens vs recoveries
  • Depression recoveries
  • Most used activity
  • Average stress levels
  • Number of people seeking support

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Registered Details: St George’s Works, 51 Colegate, Norwich NR3 1DD Company No: 4709752

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